Refund policy
🔁 Return Policy
You may request a return within 14 days of receiving your order.
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Items must be in their original condition — unused, undamaged, and returned in their original packaging with all tags and invoices included.
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Returns will not be accepted for products that are damaged due to misuse, or that have been opened in a way that compromises hygiene or resale condition.
💸 Refund Policy
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Once we receive and inspect your returned product, we’ll notify you of the approval status of your refund.
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If approved, your refund will be issued to your original payment method within 7 to 10 business days.
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Shipping fees are non-refundable, unless the return is due to our error (e.g., receiving a wrong or defective item).
🚚 Exchange Policy
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Items can be exchanged within the same 14-day return period.
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Exchanges must be for items of equal or higher value, and are subject to availability.
❗ Important Notes
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Customers are responsible for return and exchange shipping costs, unless the issue is due to an error on our part.
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Please contact us at [customer service email / WhatsApp number] before returning any item to arrange the process properly.